What are not ideal for users in current remote collaboration scenarios?
Problems from macro scope
increase in weekly meeting time
time wasted
on tools
+252%
9%
Bloom (2021) reports that that 47% of American workers prefer to work in a hybrid model, and 32% want to stay fully remote.
252% increase in weekly time spent in meetings for the average Teams user since February 2020, and 32% Increase in chats sent per person.
A recent Harvard Business Review study found that employees spend almost 4 hours a week reorienting themselves after toggling between applications.
The pandemic accelerated existing trends in remote work, while productivity risks burning out during remote collaboration.
Resources:
Microsoft 2022 Work Trend Index Annual Report
Microsoft New Future of Work Report 2022
Hybrid work that works for all_ Webex
How Much Time and Energy Do We Waste Toggling Between Applications?_HBR
Meet Lucas Garcia
An Urban dweller
An Always fully scheduled Senior Project manager
user experience from day to day
User needs from interview
Lucas
Schedule meetings
multiple tools to confirm availability, select time, and share related contents just for a meeting
not able to easily check availability result in spending great effort in meeting scheduling
waste time adjusting to tools during screen sharing or managing attendees in larger groups.
hardly cover’s everyone’s ideas and preserve discussion results.
sacrifice time to resolve conflicts.
lack of high quality focus time.
need to find meeting materials from multiple platforms/people.
long time needed for review recording.
Scenarios
Painpoints
RISKS
Time for collaboration
Time for collaboration
Personal Productivity
Communication Efficiency
Collaboration Creativity
breakout rooms
→
Screen Sharing
...
...
...
take notes
review materials
Chat for questions
chat
😫
😫
😥
😥
😥
Collaborative discussions
use collaborative tools frequently during screen sharing to better exchange ideas.
Multi-group work
use breakout rooms to collaborate with multiple groups of attendees, for large meetings, workshops.
Meeting Catch-up
spend time watching recording and catch up with the contents for overlapped meetings.
Resolve conflicts
find time for personal work and need to resolve overlapped events, but easily get interrupted.
Zoom Schedule
Annotation
meeting recordings
😌
Lucas, could you join a meeting now?
In order to understand pain points and user needs for remote collaboration, we interviewed with 12 frequent Zoom users. Below are gained insights:
currently everything everywhere
difficulties in time management for team and self
hindered experience in screen sharing collaboration
With the aim to discover the industrial trend and identify the service gap, we selected competitors based on market share and popularity.
Below are identified opportunities for Zoom:
insights from market research
provide a synthesized platform to improve the workflow
extend meeting scenarios to compensate
increase focus on improving online collaboration tool
